My character doesn't move, what can I do about it?
There are two things we recomment that you do:
A. Make sure you are not behind a rock or tree (some of the obstacles are very small and hard to see). If you are, turn your character in another direction and try to move.
B. Follow the procedure below:
Step 1:
Make sure the PC has the following minimum hardware and OS requirements:
CPU: Pentium4 or faster G5 or faster
Memory: 512MB or more 512MB or more
OS: Windows XP / Vista Mac OS X v10.3 or higher
Step 2:
Confirm whether the version of “Flash player” on your computer is latest version or more using the Adobe website below. If not, install the latest version.
Adobe Flash Player Version Test.
You can download the latest version of Flash Player in the Adobe website below.
Adobe Flash Player Download Center.
Next, clear your IE or Mac, Firefox browser cache once. Then, refresh your page.
Here are instructions on how to clear your cache.
⇒ Windows
- Internet Explorer 6.x
- Select “Internet options” from “Tools.”
- Display “General” Tab from Internet Options dialogue box.
- Under “Browsing History”, click on “Delete.”
- Under the “Delete Browsing History,” check the box for “Delete all Offline Contents” and press “OK.”
- Internet Explorer 7.x
- Under “Tools” on the top menu bar, click on “Delete Browsing History.”
- Then under “Temporary Internet Files” click on “Delete Files.”
- Firefox3.x
- Select [Option] from the Tool menu.
- Click on Privacy Tab and under[Cookies], check the box next to [accept cookies from sites] and [accept third party cookies]
- Lastly, click on [OK] to close
⇒ Macintosh
- Firefox3.x
- Select [Preferences] from the [Firefox] menu.
- Click on Privacy Tab and under[Cookies], check the box next to [accept cookies from sites] and until they [expire].
- Lastly, click on Exit to close.
Lastly, check your connectivity in Recommended Requirements for your Internet and PC environment by clicking on Checking Connectivity and confirm if it passes the test. If everything is OK, then try logging in again. Important: If this does not work for you, please send an email to support@puppetguardian.com and we will troubleshoot this problem with you individually.
