FAQ

Support » FAQ » After login, “Now connecting” appears then freezes (and nothing else shows up).

After login, “now connecting” appears then freezes (and nothing else shows up).

First, confirm whether the version of "Flash player" on your computer is 9.0 or more using the Adobe website below. If not, install the latest version.
Adobe Flash Player Version Test.

You can download the latest version of Flash Player in the Adobe website below.
Adobe Flash Player Download Center.

Next, clear your IE or Mac, Firefox browser cache once. Then, refresh your page.
Here are instructions on how to clear your cache.

⇒ Windows

  • Internet Explorer 6.x
    1. Select Internet options from Tools.
    2. Display “General” Tab from Internet Options dialogue box.
    3. Under Browsing History, click on Delete.
    4. Under the Delete Browsing History, check the box for Delete all Offline Contents and press OK.
  • Internet Explorer 7.x
    1. Under Tools on the top menu bar, click on Delete Browsing History.
    2. Then under Temporary Internet Files click on Delete Files.
  • Firefox2.x
    1. [ツール] メニューから [オプション] を選択
    2. [オプション] ダイアログ上部にある [詳細] アイコンを選択
    3. [ネットワーク] タブをクリックし、キャッシュの [今すぐ消去] ボタンをクリック

⇒ Macintosh

  • Firefox2.x
    1. [ Firefox ] メニューから [環境設定] を選択
    2. [環境設定] ダイアログ上部にある [詳細] アイコンを選択
    3. [ネットワーク] タブをクリックし、キャッシュの [今すぐ消去] ボタンをクリック

Lastly, check your connectivity in Recommended Requirements for your Internet and PC environment by clicking on Checking Connectivity and confirm if it passes the test. If everything is OK, then try logging in again.
After doing this, if the connectivity test fails, next, confirm to see if you have the correct TCP/IP Port Settings.

TCP/IP Port Number

If your Win/ Mac system is using a firewall or some kind of security or virus software, you may have to make the following TCP/IP ports available:

  • 843
  • 8080

Please consult with your computer help screen or a TCP/IP resource to learn how to setup TCP/IP port numbers.

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