After I login, the screen turns sky blue and freezes. Why?
This probably occurs because you need to upgrade your Flash Player.
Confirm whether the version of “Flash player” on your computer is 9.0 or more using the Adobe website below. If not, install the latest version.
Adobe Flash Player Version Test.
You can download the latest version of Flash Player in the Adobe website below.
Adobe Flash Player Download Center.
Next, clear your IE or Mac, Firefox browser cache once. Then, refresh your page.
Here are instructions on how to clear your cache.
⇒ Windows
- Internet Explorer 6.x
- Select “Internet options” from “Tools.”
- Display “General” Tab from Internet Options dialogue box.
- Under “Browsing History”, click on “Delete.”
- Under the “Delete Browsing History,” check the box for “Delete all Offline Contents” and press “OK.”
- Internet Explorer 7.x
- Under “Tools” on the top menu bar, click on “Delete Browsing History.”
- Then under “Temporary Internet Files” click on “Delete Files.”
- Firefox2.x
- Under Construction
⇒ Macintosh
- Firefox2.x
- [ Firefox ] Select “Clear Private Data” from the “Tools.” menu
- Check Browsing History and Cache, then click "Clear Private Data Now"
Lastly, check your connectivity in Recommended Requirements for your Internet and PC environment by clicking on Checking Connectivity and confirm if it passes the test. If everything is OK, then try logging in again.
