FAQ

Support » FAQ » After an update, I am unable to use the games new features.

After an update, I am unable to use the games new features. Why?

First, clear your IE or Mac, Firefox browser cache once. Then, refresh your page.
Here are instructions on how to clear your cache.

⇒ Windows

  • Internet Explorer 6.x
    1. Select [Internet options] from [Tools].
    2. Display [General] Tab from [Internet Options] dialogue box.
    3. Under [Browsing History], click on [Delete].
    4. Under the [Delete Browsing History], check the box for [Delete all Offline Contents] and press [OK].
  • Internet Explorer 7.x
    1. Under [Tools] on the top menu bar, click on [Delete Browsing History].
    2. Then under [Temporary Internet Files] click on [Delete Files].
  • Firefox2.x
    1. Select [Option] from the [Tool] menu.
    2. [オプション] ダイアログ上部にある [詳細] アイコンを選択
    3. [ネットワーク] タブをクリックし、キャッシュの [今すぐ消去] ボタンをクリック

⇒ Macintosh

  • Firefox2.x
    1. [ Firefox ] メニューから [環境設定] を選択
    2. [環境設定] ダイアログ上部にある [詳細] アイコンを選択
    3. [ネットワーク] タブをクリックし、キャッシュの [今すぐ消去] ボタンをクリック

Confirm whether the version of “Flash player” on your computer is 9.0 or more using the Adobe website below.
Adobe Flash Player Version Test.

You can download the latest version of Flash Player in the Adobe website below.
Adobe Flash Player Download Center.