Registration

Account Creation

• In the "character setup" process, I am unable to select my avatar and therefore unable to register. Why?
• Is it possible to transfer a character and membership to someone else?

Change Profile

• Can I change the email address and password I use to log in?

Cancel Membership

• Cancelling Your Membership

Purchasing （Gold Coins）

• How do I pay?
• After I have completed the purchasing process, can I cancel and get a refund?

Gold Coins

• What are Gold Coins?
• I've finished the purchasing process but still haven't received the gold coins. How come?
• Can I give or transfer gold coins to another person?

Login

• I can't login to my account.
• After login, “Server communication error” appears on the screen.
• After I login, the screen turns sky blue and freezes. Why?
• After login, [now connecting] appears then freezes (and nothing else shows up).
• I forgot my email address.
• The message "your password recovery time has expired" appears but I didn't receive my password.
• Can I change my registered email address?
• Can I change my password?

Playing the Game

My Character Can't Move

• My character doesn't move, what can I do about it?

Dice

• What do I do when I run out of dice?

Game Life

• How do I recover strength?
• When can I recover from being fossilized?

Chat

• How do I show a record of past chats?
• When I click ENTER after I type in the chat box, nothing appears.

Friends

• Where is My Player ID and how do I get another Player's ID?

Merchant Guild

• Is there anything that we need to be aware of when we sell items?
• How many items can we put on sale at the Merchant Guild?
• Can I check whether my item has been sold or not?
• Can I retrieve the item I stored with the Merchant Guild without selling it?
• When will the 10% handling fee be deducted from the sale price?
• How can I buy items?
• Nothing comes up after searching the item I want.
• Could I keep adding onto my total sales earnings even if it surpasses 9999.99G?

Storage

• Is there a limit to the number of items that I can store in the warehouse?
• What happens if my contract with the warehouse guild ends?

Items

• When I try to pick up an item, the message "You have reached your item limit" comes up.
• Even though I equipped my character with a weapon in the item window, the weapon does not show up when I close the window.
• I can't get items out of the Synthesis Pot.
• What is a Character Title?
• I use the Turbo Attack (shift space) with one weapon, like a hammer, first; but when I switch weapons, the turbo attack doesn't change to the new weapon, even though the weapon appears to be different, what should I do?

How to Play

• When I click on another character, their item window does not open.
• Can I attack other players?
• Where can I change my Character Profile?

Styling Hair, Trimming Beard

• My hair and/or beard has grown very long. What should I do about this?
• Why are some hair cuts (or changing beards) free; while some or not?

Pets

• Once you pay the pet food fee, how long can I be a pet owner?
• What would happen to the pet if the contract with the ranch guild expires?
• Can I be a pet owner for multiple pets?

Etc...

• After a game update, I am unable to use the game's new features.

• What should I do if the background in the game appears broken?

• What should I do if the background music is not working properly?

Playing Environment

• The game is slowing down. How come?

Other

• What do the Terms of Service say?

Contact Us

If you have any questions, suggestions or other inquiries about Puppet Guardian, please send them to us.【 Contact us here. 】