Support » FAQ
Registration
Account Creation
- In the "character setup" process, I am unable to select my avatar and therefore unable to register. Why?
- Is it possible to transfer a character and membership to someone else?
- Can I make a character for free?
- Will I be able to change my character’s name once it’s been created?
- When trying to create a character, I can’t see the options to customize my character’s face, body, hair color, hair style, etc.
- Will I be able to change my character’s skin color or gender once it’s been created.
Change Profile
- Can I change the email address and password I use to log in?
- How do I change my email notification preferences?
- Am I allowed to share login and registration information with third parties?
Premium Membership
- Does using a Platinum Dice only affect your character’s dice count?
- Can I use Platinum Dice to restore my dice count multiple times?
- If I delete my Puppet Guardian account while my membership is still active, what happens to the membership?
Deleting Your Character
Membership
Purchasing （Gold Coins）
- How do I pay?
- After I have completed the purchasing process, can I cancel and get a refund?
- How do I obtain Gold Coins?
- How many Gold Coins can I have at once?
- Can Gold Coins expire if I don’t use them?
- Can I return my purchased Gold Coins for a refund?
- What happens to my Gold Coins when I delete my account?
Gold Coins
Login
- I can't login to my account.
- After login, “Server communication error” appears on the screen.
- After I login, the screen turns sky blue and freezes. Why?
- After login, [now connecting] appears then freezes (and nothing else shows up).
- I forgot my email address.
- The message "your password recovery time has expired" appears but I didn't receive my password.
- Can I change my registered email address?
- Can I change my password?
- I forgot my password.
- What do you suggest I make my password?
Playing the Game
My Character Can't Move
Dice
Game Life
- How do I recover strength?
- When can I recover from being fossilized?
- How do I recover magical power?
Chat
- How do I show a record of past chats?
- When I click ENTER after I type in the chat box, nothing appears.
Friends
Merchant Guild
- Is there anything that we need to be aware of when we sell items?
- How many items can we put on sale at the Merchant Guild?
- Can I check whether my item has been sold or not?
- Can I retrieve the item I stored with the Merchant Guild without selling it?
- When will the 10% handling fee be deducted from the sale price?
- How can I buy items?
- Nothing comes up after searching the item I want.
- Could I keep adding onto my total sales earnings even if it surpasses 9999.99G?
Storage
- Is there a limit to the number of items that I can store in the warehouse?
- What happens if my contract with the warehouse guild ends?
Items
- When I try to pick up an item, the message "You have reached your item limit" comes up.
- Even though I equipped my character with a weapon in the item window, the weapon does not show up when I close the window.
- I can't get items out of the Synthesis Pot.
- What is a Character Title?
- I use the Turbo Attack (shift space) with one weapon, like a hammer, first; but when I switch weapons, the turbo attack doesn't change to the new weapon, even though the weapon appears to be different, what should I do?
- How many items can I keep in the synthesis jar?
- How many items can I keep in the Rucksack?
- How do I make clothes a certain color?
- An item in the synthesis jar doesn’t display things it can be synthesized into.
- How many magical jewels can I hold at once?
- After I synthesize magical jewels into items, how will I know how many magic points I will receive?
How to Play
- When I click on another character, their item window does not open.
- Can I attack other players?
- Where can I change my Character Profile?
- I don’t know how to use weapons.
- How do magic points work?
- Is there any way I can use keyboard shortcuts for items in my inventory?
- The names of everyone’s characters have disappeared. How do I make them appear again?
- I can’t see anyone else’s character other than my own.
Styling Hair, Trimming Beard
- My hair and/or beard has grown very long. What should I do about this?
- Why are some hair cuts (or changing beards) free; while some or not?
- I cut my hair/beard too short. Is there anything I can do about that?
- About how long does it take for hair to grow out?
- What if I change my hair or beard style, how does that affect hair growth?
Pets
- Once you pay the pet food fee, how long can I be a pet owner?
- What would happen to the pet if the contract with the ranch guild expires?
- Can I be a pet owner for multiple pets?
- How much does it cost to own a pet?
- Can I take multiple pets out of the Ranch Guild at the same time?
- What do I do to call a pet that has wandered off towards me?
- How do I ride pets?
- When do pet dice counts increase?
- What happens when a pet gets downed in combat?
- How does my pet recover HP?
- What restrictions are there on pet names?
- Can I change my pet’s name?
- When I use several pets for their die, after a while the dice count for my pets disappears.
Splendor Mythos
- How do I get to Splendor Mythos?
- What do I do in Splendor Mythos?
- Why can’t I join some groups in Splendor Mythos?
- I forgot what I was supposed to do for the quest I was on.
- How do the monster-defeating quests work?
- I got a message notifying me that I have defeated enough monsters and completed the quest, but nothing happens after that.
- I brought the required item to complete a quest, but nothing happened.
- How do I use the Xap magic?
- My Xap magic spells aren’t working, why is that?
- Can I use any of the new dice such as the One-Star Dice in Season 1 zones?
Etc...
Playing Environment
Contact Us
If you have any questions, suggestions or other inquiries about Puppet Guardian, please send them to us.【 Contact us here. 】
